Legal
This privacy notice explains how we collect, use, and protect your personal data when you use our website www.hilvy.io. This includes any information you provide when you purchase a product or service, sign up to our newsletter, or contact us.
By using our site and providing us with your data, you confirm that you are over 13 years of age.
Hilvy Ltd is the data controller responsible for your personal data.
If you have any concerns, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would appreciate the opportunity to resolve your concerns directly first.
Please notify us if your personal information changes by emailing info@hilvy.io.
We collect and process personal data, which means any information that identifies you. This includes:
We do not collect any special category data (e.g. health, ethnicity, religion) or data on criminal convictions.
You give it to us directly — when you make a purchase, fill in a form, contact us, or subscribe to newsletters.
We collect it automatically — through cookies and analytics as you use our website.
We may receive it from third parties — analytics providers like Google, and public databases like Companies House.
We only use your personal data when legally permitted, including to perform a contract with you, where necessary for our legitimate interests, where legally required, or with your consent. You can withdraw consent at any time by contacting info@hilvy.io.
You may receive marketing from us if you have requested information or made a purchase and have not opted out, or if you have explicitly opted in. We will never share your personal data with third parties for marketing without your consent. You can unsubscribe at any time via a link in our emails or by contacting info@hilvy.io.
We may share your personal data with trusted third parties including IT and system providers, professional advisers, government authorities if legally required, and business partners in the event of a merger or acquisition. All third parties must treat your data lawfully and securely.
Some service providers operate outside the UK. We ensure appropriate safeguards are in place, including transfers to countries with an adequacy decision and use of UK-approved Standard Contractual Clauses or the UK IDTA. We no longer rely on the invalidated EU-US Privacy Shield.
We apply security measures to protect your personal data from unauthorised access, use, loss or disclosure. Access is limited to those who need it and we have procedures in place to deal with any suspected data breach.
We retain your data only as long as necessary, including for legal, tax and accounting purposes. Customer records are typically retained for six years after the last transaction. Marketing data is retained until you opt out. You can request deletion at any time.
Under UK data protection law you have the right to access, correct, delete, object to, restrict, or port your personal data, and to withdraw consent at any time. Contact info@hilvy.io or visit www.ico.org.uk for full details.
We use cookies to enhance your experience and understand how our website is used. You can control cookies through your browser settings or our cookie banner. We only use non-essential cookies with your consent.
Our website may contain links to third-party websites. We are not responsible for their privacy practices — please review their privacy notices separately.
We may update this policy from time to time. This version was last updated on 10 April 2025.