Legal
The website www.hilvy.io is owned and operated by Hilvy Ltd, a company registered in England and Wales under company number 11529251, with its registered address at 71–75 Shelton Street, London, WC2H 9JQ.
By accessing this site or any related service, you agree to be bound by these Terms of Use. If you do not accept them, you must discontinue use of the site immediately. These terms form a binding agreement between you ("Client") and Hilvy Ltd ("Hilvy", "we", "us", "our").
All website content including design, source code, graphics, and branding is owned by Hilvy and protected under copyright, trademark, and other intellectual property laws. This content is provided for your personal use only. You may not reproduce, distribute, sell, license, or otherwise use it without Hilvy's prior written consent. All rights are reserved.
All original design files and deliverables ("Projects") created for you belong to you upon full payment. If, by law, any rights transfer to Hilvy, we assign them back to you automatically. You confirm that any materials you provide to us do not infringe on any third-party rights.
Hilvy may showcase work publicly unless otherwise agreed. We reserve the right to reuse ideas, concepts, and code for other clients but will not replicate or resell your full website or project in its entirety.
If your project includes fonts that require a separate license, we will notify you. You are responsible for purchasing the appropriate licenses from the rights holders. Hilvy accepts no responsibility if you fail to do so.
By using our site, you confirm that:
You must not:
We will treat your sensitive information confidentially and will not knowingly breach any third-party agreement. You agree to hold Hilvy harmless from claims where you have supplied infringing materials.
Any feedback or suggestions you submit become the property of Hilvy. We may use them freely without acknowledgement or compensation unless they form part of deliverables owned by you under our project terms.
Hilvy reserves the right to monitor usage, restrict access, or terminate accounts that breach these terms. We may take legal action against misuse or unlawful behaviour.
By using this website, you also agree to our Privacy Policy. Together, these terms form the complete agreement between you and Hilvy.
Refunds are granted at our discretion and evaluated case by case. If a refund is approved in your first month of service, all deliverables remain the property of Hilvy and may not be used. Legal action may be taken if this clause is breached.
By submitting payment, you authorise Hilvy Ltd to charge your card automatically for future invoices via Stripe. You will receive a reminder at least 7 days before any auto-charge. You can opt out with 30 days' written notice. If a charge fails, you must provide an alternative payment method within 10 days to avoid service disruption.
We may modify or discontinue the website or its content at any time without notice or liability.
We do not guarantee continuous availability. Interruptions may occur due to factors beyond our control, and we are not liable for any inconvenience or loss resulting from such outages.
These terms are governed by the laws of England and Wales.
All disputes will first be submitted to arbitration in the UK, preferably under the oversight of the Centre for Effective Dispute Resolution (CEDR). You waive the right to participate in class actions or jury trials unless agreed otherwise in writing.
The website is provided "as is". Hilvy makes no warranties as to accuracy, reliability, or uninterrupted service. We disclaim liability for any loss or damage, including from viruses, inaccuracies, or third-party links.
Hilvy and its team are not liable for indirect, incidental, or consequential damages. You agree to indemnify us from claims arising from your use of the website, breach of terms, or violation of third-party rights.
You are responsible for your own data. We are not liable for loss or corruption of any content or data you provide or store via the website.
You consent to receive communications electronically and agree that electronic agreements and signatures are legally binding.
We may display your project in our portfolio and digital marketing unless you have requested otherwise in writing or have entered into a non-disclosure agreement with us.
Referral tracking and payouts are managed by our third-party provider, Rewardful.com.
Where Hilvy provides ongoing services such as website support, performance optimisation, design tweaks or technical maintenance ("Maintenance Services"), these are provided on a reasonable-effort basis to help keep your website running smoothly.
Hilvy does not and cannot guarantee continuous website uptime, speed, compatibility, or issue-free performance. You acknowledge that the underlying platforms (e.g. Webflow, Stripe, Rewardful, third-party plugins or APIs) are outside of Hilvy's control. We cannot be held liable for outages, bugs, feature deprecations or service issues originating from such platforms.
Maintenance Services do not include major redesigns, app development, third-party support tickets, or integrations beyond what is explicitly agreed in writing. Any urgent or out-of-scope tasks may be charged separately or declined based on availability.
You agree that Hilvy is not liable for any business interruption, loss of income, or loss of clients arising from performance issues, outages, or delays caused by external platforms or circumstances beyond our reasonable control.
Hilvy may from time to time engage third-party subcontractors, freelance designers or developers to assist in the delivery of services. We remain your primary point of contact and are responsible for overall project management.
These third parties operate under confidentiality obligations. However, no contractual relationship is formed between you and any subcontractor unless explicitly agreed. Hilvy shall not be liable for third-party errors, negligence or delays beyond our reasonable oversight or control.
Hilvy reserves the right to suspend or terminate services immediately, without refund, if you:
If terminated under this clause, Hilvy may retain work completed to date until outstanding invoices are paid and reserves the right to pursue recovery of any costs or damages incurred.
You understand that Hilvy integrates and works with third-party tools and platforms (such as Webflow, Rewardful, Stripe, domain registrars, analytics services, etc.) to provide functionality, hosting, and processing features on your website or service.
Hilvy cannot and does not guarantee the performance, uptime, availability, security, or long-term support of these third-party platforms. Accordingly, to the fullest extent permitted by law, you agree that Hilvy is not liable for:
Your sole remedy in such cases shall be the discontinuation of services, and Hilvy's total liability shall be limited to the fees paid by you for the directly affected services in the preceding 30 days.
These terms, together with any posted policies, constitute the full agreement between you and Hilvy. If any part is found unenforceable, the rest remain valid. Nothing herein creates an agency or partnership.
For questions about these Terms of Use, please email info@hilvy.io.