Process mapping
We document the trigger, inputs, decisions and owner of the workflow. Manual review points are kept where judgement matters, rather than trying to automate every step at once.
Less copying. Fewer missed steps. Better workflows.
Connect the tools your team already uses and remove repetitive handoffs. We build workflows for enquiries, content and internal operations, using AI where it helps interpret information rather than where a simple rule would do.
- AI & workflow automation
- Clear review points
- A useful handover
A real task first. The technology second.
Automation should reduce work, not create an invisible system only its builder understands. We map the process with your team and make exceptions, approvals and ownership visible before connecting the tools.
Talk through your briefWhat we can help with.
These are the building blocks. We agree the deliverables and review rounds around your brief, so the scope is clear before work starts.
A different route when it matters.
Branch a workflow around the information received, including exceptions that need a person.
Tool connections
Approved systems are connected through their supported APIs or integration tools. Field mapping, authentication and account ownership are documented so the setup can be maintained.
AI where it is useful
Classification, summarisation or draft preparation can be added where the inputs suit it. We define the expected output and review path rather than allowing unrestricted model-driven actions.
Exceptions and operations
Retries, duplicate handling and notifications are planned for the agreed workflow. Your team receives a walkthrough and runbook, with usage and ongoing support costs made explicit.
From a clear brief to a useful handover.
Choose a repeated task and bring examples of the inputs and desired outcome. We agree tool access, data handling, expected volumes and what should happen when a step fails.
Choose a real task
We map one repeated job, its inputs and the person responsible for the result. If a simple integration can do it reliably, we do not add AI just for the label.
Build with boundaries
We connect the approved tools and information, define what the system can do and test both typical cases and exceptions. Sensitive actions need an explicit review point.
Launch with oversight
Your team gets a walkthrough, runbook and a way to stop or escalate the workflow. Ongoing monitoring, usage costs and improvements are agreed before handover.
A feel for our work.
A short look at the websites we design and build.
The next pieces, if you need them.
Start with this service. Bring in the related work when it helps, not because it is part of an oversized package.
Before we get started.
Does every automation need AI?
No. A deterministic rule or direct integration is often easier to understand and maintain. We use AI for suitable interpretation tasks, not as a mandatory feature of every workflow.
Can you use Make or Zapier?
Yes. We choose the approach around the tools, volume and operational needs. Custom code can be appropriate where integration platforms do not provide the required control.
What happens if an integration fails?
We agree how failures are recorded, retried and escalated. The exact response and monitoring coverage depend on the scope, with a named owner rather than an assumption that the workflow runs unattended forever.
Let’s talk about ai & workflow automation.
Tell us what you are working on, what is getting in the way and where you would like to get to. We will help define the next step.